Customer Care
At Spice Genie, we are committed to providing you with exceptional customer service. If you have any questions or need assistance with your order, please don't hesitate to reach out to us. Our customer care team is available via email at support@spicegenie.com or by phone at 123-456-7890. We aim to respond to all inquiries within 24 hours. Your satisfaction is our priority, and we’re here to help!
Privacy & Safety
At Spice Genie, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy and Safety Statement outlines how we collect, use, store, and protect your data.
1. Information We Collect
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Personal Information: When you make a purchase, we collect personal details such as your name, email address, shipping address, and payment information.
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Usage Data: We collect information about how you interact with our website, including your IP address, browser type, and browsing history.
2. How We Use Your Information
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Order Processing: We use your personal information to process and fulfill your orders, including sending you order confirmations and shipping updates.
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Payment Verification: We use third-party banking services to verify your payment information securely. Your payment details are encrypted and processed through trusted payment gateways.
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Customer Support: We may contact you via email or phone to provide customer support, answer your queries, and inform you about the status of your order.
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Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates.
3. Data Storage and Protection
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Secure Storage: Your personal information is stored on secure servers protected by advanced security measures, including encryption and firewalls.
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Access Control: Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of your data.
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Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Sharing Your Information
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Third-Party Services: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are obligated to protect your information and use it only for the purposes we specify.
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Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
5. Your Rights
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Access and Correction: You have the right to access and correct your personal information. You can update your details by logging into your account or contacting our customer support.
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Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
6. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
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Email: support@spicegenie.com
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Phone: +44 1234 567890
Thank you for trusting Spice Genie with your personal information. We are committed to providing you with a safe and enjoyable shopping experience.
Introduction
Welcome to Spice Genie. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms and conditions, you must not use our website.
1. General
1.1 These terms and conditions govern your use of our website and any purchases you make from us.
1.2 We reserve the right to update these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.
2. Orders and Payments
2.1 By placing an order on our website, you agree to provide accurate and complete information.
2.2 All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.
2.3 Payment must be made at the time of order using the payment methods provided on our website.
3. Shipping and Delivery
3.1 We aim to dispatch orders within [number] business days. Delivery times may vary depending on your location.
3.2 We are not responsible for delays caused by external factors such as customs clearance or postal service disruptions.
4. Returns and Refunds
4.1 If you are not satisfied with your purchase, you may return it within 14 days for a refund or exchange, subject to our return policy.
4.2 Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.
4.3 Your statutory rights are not affected by our returns policy.
5. Use of the Website
5.1 You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
5.2 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
6. Limitation of Liability
6.1 Spice Genie makes no warranties or representations about the accuracy or completeness of the content on this website.
6.2 To the fullest extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website or any products purchased from us.
6.3 Nothing in these terms and conditions will limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
7. Intellectual Property
7.1 All content on this website, including text, graphics, logos, and images, is the property of Spice Genie or its content suppliers and is protected by intellectual property laws.
7.2 You may not reproduce, distribute, or otherwise use any content from our website without our prior written permission.
8. Governing Law
8.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
8.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Contact Us
If you have any questions about these terms and conditions, please contact us at [email address] or [phone number].